Vodacom worst customer service ever

I app**** for a new line and device online more than a month ago. My application was approved and everything was running smoothly, I was happy it was fast and painless, or so I though. My device was supposed to be delivered to me via ram couriers. Firstly I received a tracking number from vodacom so I could see the progress of my delivery. Here's where the trouble started. I received an sms from ram stating my package would be delivered on that day. OK a day has how many hours... They did not spesify round what time they would be in my area so I had to call them and ask them more or less what time. I the consultant managed to call the driver and found out. Why is this info not included in your delivery notification? Do you think we your customers are able to pay for your products and services by sitting at home waiting? We have work and other things to do. Luckily I was on my balkony when they arrived as I'm sure they would not have notified me of their arrival. I was met with the most unfriendly and unhelpful 2 men who could not even greet me properly. I presented my original id book which had water damage as it had gone through the wash a few times. I was not told it would have to be scanned, just presented, I also had a certified valid copy of my other ID that was ****** a month prior and to top it off I had an expired temporary ID too. The driver was unable to scan my ID because of the water damage on one small part of my ID book but the rest was intact. The driver skimpingly asked me what are we going to do now. " I don't know you are supposed to know this I rep****" but I'm not giving you money ". He said the id must be scanned which is a lie, as he said I must get a new temp id. I said temp id's don't have barcodes it does hit make sense. I he then instructed me and my partner to bring his ID so they can scan it. Uhm is that allowed he is willing to bend the rules like that even after submitting 3 forms of identification. While going up to fetch my partners I'd the driver just left. Yeah just like that. I called vodacom and ram. They said I must notify them when I have my new temp ID. Ram disregarded their own instruction and tried to deliver the package 2 more times without letting me know. Stating on the tracking "no such person at address" uhm you found me here the first time. I then called ram again stating they did not notify me of delivery. And not to return the package.. They just dont care I'm just another number to them.

So I called vodacom having to explain everything each time I call in as they are incapable of making notes on the system. I told them do not return do not cancel contract I want it. The returned it anyway, they don't seem to communicate very well between departments, which is ironic for a telecommunications company. They said I would receive a call or sms when package is available returned asking if I still want it or not, that never happened. I mean I told them multiple times do not cancel the contract...so what did they do....? They canceled it. Yup so much for listing to the client. Never did they once keep to their promise to call me back or resolve this stupid issue. Then the lady said don't worry sir I will just reapply for the contract. Now it's pending what the hell? I was approved 5 minutes earlier. Still no feed back from vodacom still no phone. No one seems to know what procedure to follow. This is hands down the worst and I mean the worst online sales experience I've ever had. They are not able to speak directly to other departments, ridiculous this results in no answers and no resolution. I gave my emailed contract so I'll read it and I'm sure when I give explicit instruction not to cancel and you cancel it is breach of contract. You need to get a more compitant courier service.