Vodacom Worst customer service ever!!!

I have been a Vodacom customer for more that 10 year. They *****ed up there debit order system 3 moths ago.

They were unable to call me to tell be that they *****ed up. Following this they only contacted me once my account was in arrears. Making it my problem. After multiple hours on the phone the issue was supposedly resolved.

Trying to upgrade over the past week at istore I was unsuccessful as the finance component on my account was removed.

Trying to get this resolved is a nightmare. everyone refers or transfers you to the accounts/collections department. You can not call the accounts department as they require your account to be in arrears to contact them. So you you have the perfect storm of silo/department issue that leaves you without a resolution on your problem.