ER
Estelle R
1 reviews | Active since May 2022
16 May 2025, 16:00
Vodacom - worst customer service ever!
I recently subscribed to Vodacom fibre! worst decision ever. installation was supposed to take place 5 days ago, finally arrived this afternoon. now I wait for the router - have spoken to 3 agents, only 1 of them can find my order, the other 2 say there is no order linked to me. their WhatsApp they say you can use is even more ***********. and let's not mention the emails you send that never gets a response back. DO NOT EXPECT ANY CUSTOMER SERVICE FROM THEM IF YOU CHOOSE TO USE THEM.
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Vodacom's replyOfficial
17 May 2025, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2025, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team