Vodacom Worst Customer Service Ever
<p>In short - For months now I am paying for 2 x 5Gig Data Contracts but can only use 1.</p> <p>I never wanted 2 contracts but only 1!</p> <p>Every month they promise they'll escalate the case as urgent, and every month I just have to pay and nobody comes back to me. ONCE someone tried to call while I was busy with a client and that was it.</p> <p>This is insane! Please resolve my problem now and pay back my money!</p> <p>***~2SPC<br />Service request S3-GXA21-1S2UX</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you so much to the sir from Vodacom who contacted me now and promised to set off a credit on my account and cancel the extra contract. I think it was Alphino (spelling?). So relieved that at last the matter will be solved!!
Thank you so much to the sir from Vodacom who contacted me now and promised to set off a credit on my account and cancel the extra contract. I think it was Alphino (spelling?). So relieved that at last the matter will be solved!!