Vodacom - Worst customer service department.

Hi The worst business decision Vodacom has taken was to outsource their various departments to third party companies.

Their upgrades department for example is managed by various third party companies, who inform clients that they are vodacom direct and only after much insistence from the customer's part do they acknowledge that they indeed are a third party contracted to Vodacom. Secure Ignition is one such company that claim to be vodacom direct, but the agents are not trained on the phones being offered. They do not have the technical knowledge and customers need to school the agents on the features of the phone. The agents are not trained in customer care, should you call back to sort out your query, your number is flagged on their system as a frequent caller and the number BLOCKED, which means all communication is cut, only because you want answers and feedback on your query. The agents are rude and you are told that you will be called back because the managers are not available, they are NEVER available and NEVER call you back.

VODACOM, please take back your business in the interest of YOUR customer care. These agents are doing your brand a dis service and bringing the VODACOM brand into dis repute.