MF
Marietjie F
1 reviews | Active since Apr 2021
16 Apr 2021, 13:18
VODACOM WORST CUSTOMER SERVICE
I have the worst customer service from this company. Requested them to cancel a contract of my deceased father and convert the numbers to pay-as-you-go. They were fast to let you know what must be paid to cancel the contract, but after I paid this amount, nothing is happening and they cut off these phones, leaving my elderly mom (80) with no contact to anyone. I have phoned so many times, with no avail, send messages via Messenger and they just brush you off with the reply they will follow up and e-mails that don't even get answered. I will never recommend Vodacom to anyone.
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Replies (2)
Vodacom's replyOfficial
16 Apr 2021, 14:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2021, 14:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MF
Marietjie F's updateReviewer Update
20 Apr 2021, 12:50After almost a week, a very dear lady from Vodacom customer care resolved my issue. She contacted me on a daily basis and followed up on all issues. Her name is Sylvia Qumpula and she really is a star in the Vodacom offices. At the end it was solved and everyone is happy.
MF
Marietjie F's update20 Apr 2021, 12:50
Reviewer Update
After almost a week, a very dear lady from Vodacom customer care resolved my issue. She contacted me on a daily basis and followed up on all issues. Her name is Sylvia Qumpula and she really is a star in the Vodacom offices. At the end it was solved and everyone is happy.