VODACOM WORST CUSTOMER SERVICE AND CALL CENTER EVER

If i could give vodacom a lower star i would. Ive never really had great experiences from vodacom. They always lying to the public thats why i always collect evidence. I really feel like im done with them after being a loyal customer for more than 10 years now. Had a few contracts with them aswell after this one ends im officially done with them. When the summer shake vodabucks deals came out. I saw headsets that i really liked. And it was cheap. I was about a 100 or so points away from buying it. Then i went to get more airtime just to raise my points and i purchased it on the 29th of October 2019. I screen shot my purchase. It specifically says bluetooth headsets volcano brand with radio and sd card, usb charging, aux input and i will receive it in 3 to 4 working days. A week passed and i received nothing. Called customer care and no one could help me. I called 3 times. Each person saying they will get back to me but no one did and no one cud track my package or my purchase even tho i had a tracking number. I left it then i got a sms from ther company supplying the product. Called them and they advised when i will receive it. I got my package a hole 3 or 4 weeks later from the day of order. Anyway i opened the box. Reading handsfree but i dont see bluetooth. Thinking oh well its proberbly on the paper inside the box. Took it out and it looked different from the picture then i searched everywere there was no buttons and no user manuel inside. This was a plain normal headset with a aux cord. Nothing else. I called vodacom customer care to help me return it as i want the product that they promised as it is false advertising. They escalated it to head office and said they will call. Nothing. I waited a week. Called there tech company they advised they see i have put in my complaint they will find out and get back to me. Nothing. I called again after a week and the guy advised they willing to give me another headset but not volcano as they were out of stock and thats why they sent me an alternative. Firstly an alternative is one with the same specs and worth. Secondly why was i not advised if i want the alternative. I did some pricing online and got back to them and said no i want what they promised as the one they willing to give me does not have an SD card and fm radio. Its just bluetooth. He advised that he will put throught my request and someone will get back to me. This was before christmas. January is almost over and no one got back to me. I have a screen shot of what was advertised and what was bought. Im willing to take this as far as i possible can because this is the last time the make a fool out of me. Ill never trust this company again. Even the time they were eating our data and they had to replace it. I havnt received half the data i lost back then. Even after calling so many times. My cousin hasnt received anything back for there mess up then. Iv made more than 10 different calls since i purchased this head set and not once has anyone gotten back to me or even cared to text with an update. This is a build up of many bad experiences with them and this was just the final straw. I want to go to the consumer protection to see if i have a case. Its really upsetting:(