1 reviews | Active since Apr 2021
Vodacom WORST CUSTOMER SERVICE!!!
1) Vodacom for a few months have not debited my account. I receive the statements and invoices but no debit I have manually had to go in and pay.
2) called last week saying I owe 1705 which I paid and have the receipt for, the lady on the phone threatened me “I will just cut your phone line”
3) next call the individual says I need to pay R2500??? I’m so confused.
I don’t have a statement for the 2500 I paid all the months. So now I need to pay a total of R4000 odd???
Completely messed up system, no one knows what’s happening now it looks as if I’m behind on my payments affecting my credit record. Worst ****ing customer service , someone really needs to sort this because it’s completely out of hand. No one knows what they doing and everyone is giving different answers. Pls sort this out!!
Since last Friday I’ve been back and forth with you guys and it turns out YOUR BILLING SYSTEM IS INCORRECT yet no one wants to admit it. I have proof of all months paid so In actual fact I am up to date.
Im reporting Vodacom to various media platforms. I’ve already started with going to the papers. You exploit your clients and make them believe they are incorrect when I found all the problems on your billing system on your side. How many other people are you doing this to?
You basically trying to rob people.
Not even your own staff could find the issue. I had to figure it out for them. ***********.
If anyone is reading this, PLEASE DO NOT USE VODACOM AS A SERVICE PROVIDER!!!
Since last Friday I’ve been back and forth with you guys and it turns out YOUR BILLING SYSTEM IS INCORRECT yet no one wants to admit it. I have proof of all months paid so In actual fact I am up to date.
Im reporting Vodacom to various media platforms. I’ve already started with going to the papers. You exploit your clients and make them believe they are incorrect when I found all the problems on your billing system on your side. How many other people are you doing this to?
You basically trying to rob people.
Not even your own staff could find the issue. I had to figure it out for them. ***********.
If anyone is reading this, PLEASE DO NOT USE VODACOM AS A SERVICE PROVIDER!!!