Vodacom worst customer service

Hi Vodacom, why must I always come to hello Peter to get something resolved why is your internal complaints process not working? I ordered fiber to the home from you guys on Tuesday the service adviser advised I will have to router before Friday afternoon as my current Fibre with my current isp comes to an end on Sunday on Tuesday afternoon when the order come trough I noticed my address was listed incorrect even though I corrected your agent like 5 times. I followed the process on mail if my address is incorrect and just did not receive a response I have been phoning your Fibre call centre since Wednesday to get this updated. The courier has been trying to get approval from vodacom to deliver to my address as well but not approval has been given to them. Your *********** agents since Wednesday is advising me you do not have management at the call centre I can speak to to get this resolved. The courier tried his best to get the router to me today but vodacom has been dragging their feet if I lose my job as I work from home and can't work because of vodacom I will take this further.