Vodacom Worst Customer Service

So after struggling a week to have my fibre line reactivated Vodacom also deducted a double amount after I manually paid a monthly fee, I then requested my refund as I need my money for other payments, I have been repeatedly **** to being told payment will take 4 days, then told 7 days, told that the Vodacom billing team was reached out to, all lies, only after phoning 7 days later has this issue and repayment been logged, I will be canceling my contract as I am out of my 24 month term, Vodacom is the WORST customer service experience I have EVER come across, quick to take my money but an absolute headache to get my money back.