Vodacom worst customer service

Vodacom SA. Worst customer service. I have been trying for over a year to change the physical address on a statement. Customer care transfers you to another department so that you can explain your situation for the tenth time and be transferred back to customer care. Will you believe that I was told by one of the customer care operators that I have to go to a Vodacom shop (I stand to be corrected but vodacom shops are franchises, vodacom doesn't have a corporate outlet chain anymore?) so that they can change my details. When I asked how a service providers own customer care service directs you to a third party, it went unanswered. We live in a country where people are employed for the sake of being employed by big corporations to fill seats, the only reason for their existence is to contribute to a fund that will be plundered by the execs.

I have one account that reflects a physical address, and now that I need a year's proof of address I was reminded that this has never been fixed. I have spent almost four hours on the phone with call centre's over the last three days with no resolve.