Vodacom - worst customer experience of my life!

Thanks to Vodacom, I have experienced the worst customer experience of my life. About 10 months ago, I signed up for home fibre via representatives canvassing the area. The application was lost. So, in July I proceeded with a second application, this time telephonically SO180 ********** 54. My address was noted down incorrectly, which I advised Vodacom of immediately. The address was not changed and the Fibre supplier that came to my residence did not cover my area. After numerous calls to Vodacom, on 21 August a call centre agent decided to complete a third application SO180 ********** 58. Three weeks ago, a Vodacom technician finally arrived to install a router. The service was not working when he left and he said I should wait 24 hours for it to activate. No connectivity 24 hours later. I subsequently noticed that he had plugged the LAN cable into the wrong port (LAN 1 instead of WAN 1). Still no service. After 5 subsequent calls to Vodacom, it has been discovered that the MAC number of the router supp**** to me is actually allocated to someone else, hence me not being able to connect. I have followed up again and again, but still no indication of when this will be sorted.

I have been more than patient and am now at my wits end. If I am not connecting via Vodacom Fibre by Friday 15 March, I will formally terminate my agreement with Vodacom due to non-delivery of the service and find another ISP that is interested in my business.