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Eric V

1 reviews | Active since May 2019

28 Sept 2023, 15:06

Vodacom - Worst customer experience ever.

Worst customer experience ever. Vodacom, you got it right to top the **** service from Telkom. I would really advise people to go somewhere else rather. This company really do not care about the people they call clients. Those who own Vodacom. Have you an idea what goes on with your employees? Or how they deal with clients. Hostile and indifferent to say the least. GFYS

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Replies (3)
Vodacom
Vodacom's reply29 Sept 2023, 07:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
EV
Eric V's update05 Oct 2023, 11:19
Reviewer Update
All the lip service is meaningless if you are still twisting the knife.
EV
Eric V's update05 Oct 2023, 11:47
Reviewer Update
Just got of the phone with your cancelations department trying to cancel my contract and find out how you will still be taking money from me after the our contract has expired?
Being informed that Vodacom will ignore the end of agreement date and continue to expect loop jumping from my end. I have now officially requested termination (for the second time).
I will never do any business with this entity again and will advise anybody that asks my opinion on this service the truth about my experience with this entity.
One more installment was mentioned and I was informed that the cancelation was processed. Let see if they get this right.