NB
Niel B
1 reviews | Active since Dec 2018
07 Dec 2018, 17:07
Vodacom - worst customer experience ever
Don’t ever buy something from Vodacom over the phone. I bought a data package from Vodacom after someone from Vodacom phoned me on 19 November 2018. Today is 7 December and I still cannot access the product purchased. This is after I have spent hours on the phone talking to a call centre agent and being let into a maze of being transfered from department to department. Also have visited a walk in centre at least 5 times in the last week to try and get help. This has literally been the worst customer experience I have ever encountered.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Dec 2018, 18:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2018, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NB
Niel B's updateReviewer Update
08 Dec 2018, 13:14What a surprise. Another empty promise from Vodacom - ‘a consultant will make contact’. Still waiting...
NB
Niel B's update08 Dec 2018, 13:14
Reviewer Update
What a surprise. Another empty promise from Vodacom - ‘a consultant will make contact’. Still waiting...
NB
Niel B's updateReviewer Update
10 Dec 2018, 10:15And another 2 days with no response or solutions. Vodacom, I can clearly see you value your customers....not
NB
Niel B's update10 Dec 2018, 10:15
Reviewer Update
And another 2 days with no response or solutions. Vodacom, I can clearly see you value your customers....not
NB
Niel B's updateReviewer Update
10 Dec 2018, 10:28And now they put the phone down is my ear. Seriously Vodacom, *** is happening.
NB
Niel B's update10 Dec 2018, 10:28
Reviewer Update
And now they put the phone down is my ear. Seriously Vodacom, *** is happening.
Vodacom's replyOfficial
11 Dec 2018, 17:23 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2018, 17:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,