Vodacom Worst customer experience

I am so frustrated from Vodacom's lack of urgency and not being efficient in assistance, I logged a SR yesterday at 8am of no internet connection, I've spent hours on the phone trying to get it resolved but to this point my query is not resolved. Instead I get different stories from each person I speak to. It has been 2 days that I have not worked because each time I call I get a promise that it will be sorted in an hour/3hrs which I have been patient. I am hoping that they will paying me for the hours I didn't work and wasting my time. I have sincerely asked them to get it sorted and that I need to work but this fell on deaf ears. I will not be continuing with their service, this is the worst kind of customer service.