vodacom worst customer care service and lack of assistance

hello my phone was ****** today 1st April i called vodacom and asked they blacklist the phone which they did , i was then given an ITC number, afterwards i proceeded to get a new simcard with an attempt to do a sim swap however to my surpise your agents tells me that my number has been disconnected since 2017 how is this possible ? i have been using this number even today this number has been in use please help i need my number , this number is working i do not know why your system is saying otherwise. and furthermore your agent tells me there is no record of my device being blacklisted how ? when i have been given an ITC number from Vodacom today and they acknowledged the very same number upon blacklisting my phone. this is frustrating please i need and its bad service there is evidently something wrong with your system, whats worse no in your department is seeming to be taking this matter with urgency i have proof that my number has been active and in use, my phone only got ****** yesterday and prior to that the very same number was in use hours before what is happening vodacom? please solve this madness i need this sim swap its an of emergency and i need my number retained.