Vodacom worst customer care by far!

What a terrible experience and service I have had with Vodacom, after being a contract customer for decades I am now realising how little they give a damn about their customers. I went to do my normal upgrade on my account 2 weeks ago and since then I have had no service, my account was locked by the system, but that is not the worst part... the issue here is that I spoke to customer care and visited the store again and no-one can tell me what the actual issue is ... they all give conflicting stories and basically told me that its either Vodacom's fault or the franchise store ... and yet I cant get help. Now I called customer again as has become my routine and you cant get assistance on the phone or live chat because they are "too busy", this tells me that I am not the only person that they are messing around. This is pathetic!!!!