Vodacom. Worst customer care. Best network.....

I would never ever recommend that any person uses vadacom call center to upgrade or cancel their contract... What they promise over The phone and what they give you are 2 separate things. They promised that my contract will be 829 Inc vat a month and they charged me 1565. This is the 3rd month going and still no response and whenever u phone they just say that the matter is escalated and the worst part is that u speak to a new operator every time and need to explain them the faults all over again, whereas theirs Reference numbers to my complaints. They promised me on Thr 2nd of February (the day the complaint was logged) that in 7 days time they will get back to me and after calling them over and over again. No body can help and 1 person is more useless then the next and Thr only thing they say. Sorry not my department, iv got no access, we will definitely get back to you but nothing... I got 3 lines on my name and want to take out a business contract and add 2 more devices but they can't solve the 1st issue. The only reason I'm staying with vodacom is, their network is the best but Their online customer care is pathetic. Thry over charged me for 5 months and put me on a wrong package and matter still not resolved. On Thr 26th I was promised that definitely on The 1st of March I will be on prepaid in order to change over to a Voda shop. A reference number was sent but on the 1st of March they still kept me on The wrong package and now they saying that they can't help me because its already The 1st. Bottom line. Never use customer servers center's to alter ur contract