Vodacom Worst Company when it comes to customers!!!!

My contract has come to an end August of 2021, and from there I am on a month to month contract with Vodacom.

I have phoned them to cancel my service and move to a pay as you go service on the 1st of February 2022. After trying to upsell me and not to cancel my contract, I stood firm and asked that my contract will be cancelled with a month notice. I asked for a reference number, but the person on the other side did not provide me with one, as she said everything is sorted and contract cancelled.

End of February payment went off, and then end of March as well, I thought maybe it is a cross over with the months or something.

In April I phoned again just to be told my contract was never cancelled, but do I not want to upgrade my contract???

Until today I am struggling to cancel my contract with Vodacom. I am sick and tired to have to call in, waste time on the phone and tried to get upsell by someone when I just want to cancel my contract. Every month Vodacom is first in line when money needs to be taken, but when a customer wants to cancel a contract they play games and make it so difficult for a person to cancel a contract. Through doing this they are making millions of R through poor consumers that would like to do the right thing.

If I reverse the funds, then I get a bad credit rating.

So for me as client it is a Loose-Loose situation.

Very bad service, wish I could just get my contract ended!!!!!!!!!!!!!!!!!!!!!!!!!!