Vodacom: Worst Company for any telecommunications deal. No Communication. Steer Away!

We upgraded the LTE to a cellphone contract on 19 June 2024 and a sales agent called us to finalize the order. An agent called earlier that day in the morning to validate the order information but she neglected to get all the information for the order. She called us back later that day but at the time I was busy on another call and I asked the lady to kindly call us back at 15:00 the same day 21 June 2024. She never called. On Monday 24 June 2024, I tried to determine the status of the order and I was informed that there was no stock of the Honor 90 cellphones and that the order had been canceled. If she called me back on Friday 21 June 2024, there would still be stock available? I tried 4 times on Tuesday 2024 to get in touch with Vodacom but to no avail. I was transferred to three different departments and the last department put me on hold for around 7 minutes eventually an automated message told me to rate the service out of 5. I gave them 1 out of 5 because the option of zero was not available! Vodacom cannot assist and communicate effectively and never return service requests. Also, I never used my modem which I have paid for for two years and after several attempts to repair it, there was no communication and the last message from them that the modem would be sent for repairs was sent during December 2023. Furthermore when I asked a second time for credit to be paid back to me for the modem that never worked Vodacom kept silent and I never heard anything from them again. Worst customer service. Steer away. Even Telkom provides better service.