VODACOM - WORST COMPANY AND SERVICE EVER!!!!!!!!!!!

I have had and is still having the worst service from Vodacom Ever.

In March I requested a settlement and close of account from Vodacom (According to letter recieved R 5 609.93), on the 6/3/2018 payment in full was made at a Vodacom store in Northgate (according to amount given over the phone by Vodacom R 9 146.07). on the 13th of March 2018 I received a paid up letter from Vodacom, since then I have l been harassed by Vodacom and now also a Debt collector Burnard Raaff?

I do not understand the incompetence from Vodacom, I have spent countless hours on the phone with Vodacom from every department: Accounts department, Customer Care department, Managers, Collections Department, spending time and effort from my side to get this resolved asking whether the calls are recorded and esculating every call.

I have no idea what to do anymore.

I will never in my whole life recommend this absolutely horrible company to anyone I know nor will I ever have anything to do with Vodacom ever again. They are one of the worst companies that have been created!