MD
Mark D
1 reviews | Active since Dec 2020
23 Dec 2020, 12:00
Vodacom - Worst Client Service !!!
Worst Customer Service Ever ! Vodacom have been billing me for a contract that expired over 2 years ago, besides me calling on numerous occasions to ask them to stop billing for something I'm not using they continued to bill me - so I cancelled the debit order. Vodacom then called me to say I am in arrears on the cancelled service ! I explained again and they said they would sort it out ... now its happened again !!!! The more I try and call their Service Centre they cut me off !!!
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Replies (2)
Vodacom's replyOfficial
23 Dec 2020, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2020, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Dec 2020, 08:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2020, 08:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,