Vodacom worst cellular service

Worst cellular experience ever in my life. First upgrade which was an early upgrade and money paid upfront led to over 19hrs of phone calls and 4 months to resolve to find out I was correct Nottoway mention countless emails and multiple people to talk to as well as a "manager" who then ignored me.

Upgraded and went onto new phone contract only to experience network and data problems constantly for over 8 month's. I took the contract out the same time as my brother and he was offered a deal 5months before his contract ended and obviously my contract ended without notification, I called in to find out what was going on only to be answered with clueless answer of "oh well you can upgrade your handset in November only" but it was upgradable in September.

I called in October enquiring about my handset upgrade, only to be told I must wait for a call back from them, in which I did and no call back for over a month.

Your upgrades department is useless and clueless to put it lightly, you guys state yourselves as SA's leading network, more towards the leaders in ******** you in SA. Oh and still waiting for a supervisor/ manager to call me back. Stop hiding behind call center agents and listen to your customers and atleast get back to them.