Vodacom Worst Cell Phone Company

Firstly i want to ask what a cell phone service provider is if there is no service from the company , and no not cell phone reception , actual human service to a customer.

Few months ago i wanted to switch my mother's cell phone number to my account where at the time i was on a portfolio 700 meaning i can get a decent phone according to my credit record.(It got declined for some reason still unknown to this day)

Last month i was able to upgrade my own cell phone number to where i found out i cant upgrade cause my portfolio has changed to 400 meaning i can only get a contract of up to R399.00 if i am correct on that.

I tried phoning customer lines only to no avail to any answers to why my portfolio dropped in such short time , during this time i never missed a payment , never had a late payment. So there is no reason to why my portfolio would drop like that.

So why can they do this in such short time but i have to wait such a long time and phone a couple off times to different numbers still to get no answers.

I will never recommend vodacom to anyone looking for a cell phone contract.

I am very disappointed in the service i got while talking to all the service consultants on the 082 135 line , very rude and unhelpful.

Why do we get such service and they want us to be happy and continue with our contracts with them ?

Vodacom needs big change.