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Bertus B
1 reviews | Active since Feb 2012
07 Jan 2021, 14:35
VODACOM, worst call center in the last 40 years.
I am now sitting literally for 2 hours on the line waiting for someone at the call center to answer.
Just hearing please stay on the line and rate the level of service you received. Seriously, are you joking.
Worst service ever.
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Replies (5)BB
Bertus B's updateReviewer Update
07 Jan 2021, 14:45Please go ahead and cancel my services with immediate affect. After two hours I managed to get hold of an agent, she then rep**** that your call center is receiving high call volumes, and when I said it is not acceptable, she put down the call. After 2 hours seriously. Please cancel this service asap. And I will move on to someone interested in my business. Regards.
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Bertus B's update07 Jan 2021, 14:45
Reviewer Update
Please go ahead and cancel my services with immediate affect. After two hours I managed to get hold of an agent, she then rep**** that your call center is receiving high call volumes, and when I said it is not acceptable, she put down the call. After 2 hours seriously. Please cancel this service asap. And I will move on to someone interested in my business. Regards.
Vodacom's replyOfficial
08 Jan 2021, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2021, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BB
Bertus B's updateReviewer Update
08 Jan 2021, 11:35I am sure, till now I am again trying to get hold of your 082135 number but seriously this number is not working. I called again 4 times but no luck. So what does one need to do to get a service from VODACOM, without getting frustrated with your non existent service delivering.
BB
Bertus B's update08 Jan 2021, 11:35
Reviewer Update
I am sure, till now I am again trying to get hold of your 082135 number but seriously this number is not working. I called again 4 times but no luck. So what does one need to do to get a service from VODACOM, without getting frustrated with your non existent service delivering.
BB
Bertus B's updateReviewer Update
12 Jan 2021, 07:16When will I receive a call, seems like Vodacom does not care about its customers, its now been nearly a week and still the same issue. Sit 1 - 2 hours on a call no-one answers. Your call flow does not allow a person to speak to an agent. Very BAD service.
BB
Bertus B's update12 Jan 2021, 07:16
Reviewer Update
When will I receive a call, seems like Vodacom does not care about its customers, its now been nearly a week and still the same issue. Sit 1 - 2 hours on a call no-one answers. Your call flow does not allow a person to speak to an agent. Very BAD service.
BB
Bertus B's updateReviewer Update
14 Jan 2021, 07:22I have been serviced, that is correct. The SAD part is that this only happened after 5 hours on the phone without any results. Either my calls were not answered and or the agent dropped the call on purpose. The last agent who assisted me did the right thing and even called me back. You should reward her seeing that this is the type of service expected. Vodacom seriously need to look into their call flows and start making sure customers are serviced as we are after all paying customers. I am sure I do not have to advise you on how to treat your customers but be assured the service I was expecting was never provided within the 5 hours of hanging on to a call trying to talk to someone. Regards
BB
Bertus B's update14 Jan 2021, 07:22
Reviewer Update
I have been serviced, that is correct. The SAD part is that this only happened after 5 hours on the phone without any results. Either my calls were not answered and or the agent dropped the call on purpose. The last agent who assisted me did the right thing and even called me back. You should reward her seeing that this is the type of service expected. Vodacom seriously need to look into their call flows and start making sure customers are serviced as we are after all paying customers. I am sure I do not have to advise you on how to treat your customers but be assured the service I was expecting was never provided within the 5 hours of hanging on to a call trying to talk to someone. Regards