BO
Bernice O

1 reviews | Active since Mar 2019

01 Mar 2019, 22:38

Vodacom - WORST AFTERSALES

I had a contract with Vodacom which I cancelled/terminated and payed up end of January. There was no debit order that went of beginning February, but yesterday (begging March) a debit order went off again.

I am in New Zealand, as we moved here and that was the reason for termination, and the time differences makes it VERY difficult to communicate. That's why I made sure to cancel and pay up the contract in advance to avoid situations like this.

I only had enough money to last me until my next pay cheque and now they took some of that as well.

I am utterly disappointed in the after sales of Vodacom. I have been a loyal supporter of the company for years and it's as if at the end they just don't care.

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2019, 11:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Mar 2019, 12:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that feedback was provided via email. Please accept our sincere apologies for any aggravation caused..
Regards
Consumer Website Team