DH
Darren H

1 reviews | Active since Sept 2018

20 Sept 2018, 13:47

Vodacom = worst

I have never in my life had to deal with such complete idiotic people. It has taken me 6 days, and on 2 occasions, more than once a day to do an upgrade. Call centers are rude and unhelpful and are not willing to assist at all in any way. Good riddance VODACOM you bunch of ****. Over 10 years of dealing with you with more than 1 contract. I have now paid to get out of your contracts. Id rather pay 10 grand then deal with you for 1 more day. I hope you lose massive amounts of customers. Wish I could give negative scores. 1 star is way too good for Vodacoms standard.

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Replies (2)
Vodacom
Vodacom's reply20 Sept 2018, 14:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Sept 2018, 11:37
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, we have advised accordingly.

Regards

Consumer Website Team

Best regards,