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TN
Teddy N

1 reviews | Active since Sept 2019

23 Sept 2019, 11:04

VODACOM WORST

the worse service. I get a call to confirm my online application, during the confirmation I tell me they should deliver my product to me work address, but guess what 2 days later i recieve an email from RAM couriers my product is on its way and will be delivered at my home address. i immediately call vodacom and they now tell me it will take 24hours to change delivery(which i do not accept as this is not my fault). 16:45 i receive a call from RAM saying they are at my home. fine..i tell the person on the end of the line i want my product delivered at my work address...and they say they can only do that on Monday.

Monday I now have to go to work so I can recieve my product and guess what? RAM now says I will only recieve my product on Wednesday(I only came to work just to collect my product which now i will not recieve)

0
Replies (2)
Vodacom
Vodacom's reply23 Sept 2019, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Oct 2019, 10:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team