Vodacom - Worse than Telkom

On Friday the 25th I went to Vodacom Mall of the South to get a data contract as Telkom had let me down just once too often. I took a 50gGB day and 30GB night package tat was on special. The consultant Teboho was fantastic. I signed and was told that I would receive pro-rata data for the balance of the month. By my calculations approx 10GB. On Sunday at 11am I suddenly could not get online. I checked and I could connect with Telkom so I contacted vodacom on twitter. That was my first mistake. The more I explained the problem, the more I was told that my device needs to be checked for downloads and my app usage confirmed. I even supp**** screenshots from my app because it seems that vodacom can't tell me how much data I use. Then the app told me that feature was in beta and not available. I was then asked for the number of the sim when it was clearly visible at the top of the screenshot from the app that they wanted. I then logged off before I got any further frustrated.

I returned to Vodacom MOS to cancel the contract as dealing with vodacom is no better than dealing with telkom. I explained the situation and that I wanted to cancel. I then got a whole song and dance about penalties. I am entitled to cancel any contract within 7 days. The consultant obviously didn't process my request because later in the morning I received an sms stating that my query had been resolved. I also got an sms stating Iwas gifted 10GB.

Since I never got confirmation re the cancellation, I returned yet again this morning (Wednesday 30 September) I was informed that my data issue was resolved but NO CANCELLATION REQUEST WAS LOGGED. Since when does vodacom staff decide what a customer wants or doesn't?????

I now want this contract cancelled with immediate effect