Vodacom Worse than Telkom
My account was supposed to be cancelled by the 31st August. Up to this day I am STILL trying to get it cancelled and Vodacom refuses to answer the one question I have as to why I am being charged a cancellation fee when I gave the relevant notice period. They occasionally respond to my emails but not to my question which results in me having to wait another week for them to reply after telling them I still haven't gotten an answer to my question. It really isn't a complicated question to answer.
It was 100% easier dealing with cancelling my Telkom line than dealing with Vodacom.
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Vodacom's replyOfficial
17 Oct 2018, 16:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2018, 16:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you via email to offer further assistance. Regards Consumer Website Team
Vodacom's reply31 Oct 2018, 16:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you via email to offer further assistance. Regards Consumer Website Team