1 reviews | Active since Oct 2016
Vodacom - worse than Eskom currently
If it was possible to rate negative stars I would decrease to the worst level possible, I have confirmations on service agents confirming one thing and on the other have people say that won't be possible, worst of all I have to analyze my tax invoice manually since the system that should pick up changes and I was promised won't cause the same issue, just did the same thing, then to worsen matters I agreed to go through it manually and asked time to do it and now since in arrears have been cut off before I have had time to complete investigating, the comment made is "We will warn you before cut off" and yet the SMS stating you were cut off came through a half hour after already cut off, then conveniently the persons capable to assist "Weren't available at the time", leaving me stranded with no access to a data bundle that was bought before being cut off and even worse stuck without data to run my GPS so ended up physically stranded, then the worst of all was after being promised twice notes were added and I will be contacted by their "back office" to investigate, I got a "DO-NOT-REPLY" email stating the matter is resolved, to which I had no way of saying hell no, this matter is not fixed, I got an SMS stating the same, but surprise, surprise being cut off I cannot reply, seems convenient, lets waste the clients time 4x have him explain it to different people and just be overall completely incompitent. This is the worst customer experience I have EVER heard of/witnessed, even worse than ESKOM currently. I will move my number and NEVER use this company again, no matter what they do next.
