Vodacom worse service provider ever

Would rate them 0 if i could. The worse service provider. I've only been a client of Vodacom since end Oct 2022, however end of December the handset I took out on contract with them was faulty and they repaired it. on 03 January I collected the handset, to find on the 08th the same problem occurred and I took the handset back to repairs Vodacom Century City and demanded a new device as per CPA. Furthermore, my account was debited for the first 2 months and nothing thereafter and to find that they reported my account to Experian as arrears and late payment, not due to a fault of my own, but because they don't debit the account as they should and as per agreement. I am taking this matter further as they cannot damage a consumers' credit score the way they do due to their *********** staff and systems. This is totally unacceptable. Vodacom is discussing