KF
Karel F

1 reviews | Active since Aug 2020

03 Sept 2024, 14:48

Vodacom Worse Service provider

Worse service, since Dec 2023 whereby i have signed up thru Vodashop and had no services. First i signed up for viber, then 4 months later i was cut off, after contact them, they had incorrect banking details, after paying the full amount, my viber work for month, then vodacom deleted my account for no reason, after this had to do new contract, today i contact them to find why my debt order did not go off, just find out that their is no debt order date, every time I have to contact vodacom to sort their problems, and all that i get is a apology now have been on the phone with them just to be cut off while i speaking to the operator, still have no answer to my problem or the way forward. so i have to assume that i will be cut off again. Let see if i get a reaction out of vodacom today and a response to my problems

0
Replies (2)
Vodacom
Vodacom's reply04 Sept 2024, 08:26
Official
 
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KF
Karel F's update04 Sept 2024, 10:15
Reviewer Update
Still no replay from Vodacom, this after they said they will contacting me