Vodacom worse service ever!!!

Last year on the 4th of October 2024 at approximately 10:15AM I called Vodacom to terminate my contract. The lady I spoke to then offered me a red flexi deal that was for R28 a month which I accepted this instead of the cancelation.

In January 2025 I received 2 disturbing emails, that my account was in arrears for R100s of rands (also vodacom does not send me any statements which I have mentioned numerous times).

I then enquired about this and spoke to a Privanshni and she could see the error that was made last year and advised that I pay the arrears and when this reflects in Vodacom’s account they fix the error made by Vodacom and then reimburse all my money paid as of October 2024. Again, I am in arrears as my account was not debited in January. I paid a R500 on 31st January 2025 and R754.73 today 25 February 2025 and my account is no longer in arrears.

If I look at my bank statement:

October 2024 R322.99 debited November 2024 R376.28 debited December 2024 Nothing debited January 2025 R500 paid to vodacom February 2025. R754.73 paid to vodacom In an email I sent to vodacom disputes on the 31st of January I stated that I will not be paying any more monies to vodacom, but fear of being handed over and getting disturbing emails I just paid up the arrears today.

I spoke to 9 people over the phone today the 25th February 2025 and still no one could assist me. As of 25th October 2024, Vodacom should have been debiting R28 from my account and not R300. I was in the red because of someone’s negligence. This is wrong, and I demand this be corrected immediately. Vodacom is quick to collect money, but your errors are just being overlooked and I must just pay? I have been nothing but understanding and respectful, but I am now fed up! It has been 5 months!!!

I also require all the interest to be paid back to me and then my contract to be terminated, I do not want to deal with Vodacom again.