AE
Allan E

1 reviews | Active since Aug 2010

24 Jan 2024, 16:54

VODACOM worse service EVER !!

Worse service ever.

I bought 2 additional data share SIM cards as advertised on their website, at Vodashop Eastgate on the 13th of January 2024, one for an Ipad and one for a phone to be used as hotspots when Vodacom Fibre goes down, which happens, sadly... Today on the 24th of January, after speaking to 6 different people, even a person at the store twice, I am now today enlightened that I cannot get this service as I am not on an open plan package but a 6gb pm package and can only get the open service on or when I am due for an upgrade..The people working at Vodacom does not know what their own company sell or advertise on their own website, they sell you data cards or a service, take your money and have no clue what they are doing. The person I bought the cards from should have told me this to begin with, then when you try to complain to them you get to speak to TOBy (a BOT) that cannot help and seems to understand less than the people working there!, Now I am told I can take the cards back, so I have to waste another day, waste petrol and waste my time to get R220 back for worthless data cards, please give it to charity, my time and fuel is worth more !!! I am DISGUSTED !!! IT SHOULD BE VODAGOAWAY not Vodacom !!!

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2024, 07:24
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team