Vodacom worse service ever

Good day I am so frustrated because of vodacom I have app**** for a cellphone contract which was approved after I have called vodacom so many times without a valid answer, after almost 3 weeks I received the phone. Come month end when they are suppose to deduct and load airtime nothing is happening, then I called vodacom customer care and they tell me that the contract was canceled because there was a fault with it and someone from the courier company will come and take it within 14 working days, and that is 6 weeks back. I have been calling twice every week to check when will they be picking up the phone but everytime they make me wait for about 30 minutes and then tell me they will call me after 15 minutes which never happens. And I was also told that this will not affect me negatively I can go to any vodacom store and apply for a cellphone contract, which I did and when I got there it seems that the agent who was helping me take out the new contract captured incorrect information starting from my name and surname, work and home address. Vodacom it's very unprofessional and I would not recommend it to anyone Regards Teba