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Shawn S

1 reviews | Active since Apr 2022

29 Aug 2025, 15:56

VODACOM WORSE SERVCIE PROVIDER EVER

Had New Fibre line installed 21st Aug 2025 tech left the equipment bundled up on my Kitchen table when he left not even bothered putting it in - left message with my person at the house to leave it for 24hours and it will be activated - this was a lie - come the 22nd I called and was told no that's incorrect info I was supposed to call to activate - OK - so i was on the call and said please activate which they did Ref SR*** Wait for 24 hours it will work - NOPE - Called again 24th was told they having an issue with the power in the box outside the house they will send a technician - waited - Nothing - 25th called again and was told it has been escalated to management to resolve - NOPE - 26th called again no she does not know why this was done but she has escalated it to Supervisor who will call me within 30min - NOPE - called again 27th - was told other consultants wrong he will make sure someone calls me and gets it sorted as he does not pick up the router and it has not been activated - NOPE - 28th lady told me she will sort this out no problem has spoken to the orignal conculat that took the calla nd gave the SR number ans she will call me wihtin 30 to hjave it resolved that day - NOPE - 29th went to the branch complained was told oh but they do not deal with Fibre they can sell you the stuoid servide but not help when there is an issue - called the *** for the 13th time sorry apologies but he has noted my frustration and I will most definately be called - I said if I was not then Hello Peter would get a review .. waited called again was asked to verify who I was then as I started to complaine the call was cut - called back again and before I even started the guy took deep breathe might have bene the same lier who had told me someone will clal me and hung up called again and started asking where the manager was and got cut off yet again - THIS IS ENOUGH VODACOM must sort their issues out I had a melt down 1 year ago with the fibre I have at the other house where someone drove over the fibre box and it took them Three month t get a technician out - I have not even had the opeprtunity to try this new amaxing 100mbs speed line because they cna not even get the damn thing to work - They are in breahc and I am fed up now - CEO come right stop posting on facebook about all the things your do and get your house in order - I have over 5 different products with Vodacom and at this moment will be terminating all servies with you if not rectified as YOU ARE IN BREACH OF CONTRACT - paying for a service you cna no even get installed over 8 days this is redicoulous ..

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Replies (3)
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Shawn S's update29 Aug 2025, 21:24
Reviewer Update
Call was made again today and again promises made for Escalation eish these people - same thing different consultant like a parrot - always saying that's all we can do from our side and no you cannot speak to anyone elkse ..I mean really. .
Vodacom
Vodacom's reply30 Aug 2025, 09:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SS
Shawn S's update31 Aug 2025, 08:15
Reviewer Update
Again Empty Promises in writing this time - Vodacom has not even bothered to make a call to me and advise me of any dates or at least the progress to sort this matter out - just publicity to cover their already shoddy service - Least have the decency to call the client - leaving them hanging as you have done since the 21st is the reason I am ****ed off - no one called no one does what they say they going to do After I have to call - JUST LIES as above ....An AI Generated response from the server pathetic not even using a person to try and sort your fault out SHAME ON YOU...