1 reviews | Active since Aug 2017
Vodacom worse ISP during lockdown
Can't believe this is the same service provider I've been with for years since lockdown the max speed I get is between 500kb to 1.5mbps before lockdown this use easily average over 10mbps. When asked they said it was due to many people working from home and that is why the speed is so slow, then I explained I've tested all the service providers and Telkom and Vodacom were on par with a ****py speed. CellC at least gave me 5mbps and MTN gave me 12 to 15mbps. After that, I got an email stating that " Please note the tower was vandalized hence poor coverage, the network team has committed to fixing it. On the matter relating to Telkom sharing towers with us, it is not an uncommon place.
I cannot at this stage confirm if they are roaming on our network, it may likely be so.
I will provide more info as soon as received it.
regards
Thato Chuene
I went to have a look at the tower and nothing was vandalized " the network team has committed to fixing it" lockdown started the beginning of April 5 moths of a ****py signal I find it difficult to see the commitment here
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
