Vodacom worse customer service ever

Vodacom has proven to be one of the worse service providers, offering extremely poor customer service. I have been a loyal customer since 2019, consistently renewing my contract despite their poor network coverage. However, this year my experience has been unacceptable.

Without my consent, Vodacom took my data, and when I contacted them, they promised to restore it but failed to do so. After spending countless hours on the phone with their customer care team, I later discovered that the very data they had promised to return would have been billed to me with extra costs.

On the same day, I attempted to cancel my contract, but one of their call center agents refused to assist me. To make matters worse, my number was blocked from calling Vodacom, preventing me from getting any answers. Due to this, I decided to stop using the line altogether and stopped making payments.

Instead of addressing my complaint, Vodacom has focused only on collecting money, showing no concern for the poor service I received. They continue to threaten me with a bad credit record, which is extremely unfair given the circumstances.

I also question the purpose of recording customer calls if Vodacom does not investigate or take accountability for complaints raised. A responsible service provider should prioritize resolving customer issues, ensuring transparency, and valuing loyalty — not just focusing on profit collection.