Vodacom worse customer service

I have been with vodacom for a very long time but the thier customer service has shocked me. Why are you in the business of dealing with people if you just want to be rude, I recently joined fibre, I requested to pay fibre from a different account, no one explained to me that both my phone and fibre will be payed from one account as I only requested for fibre to be billed from another account. I than recieved a message that my account is in arrears and I have penalties I called vodacom to understand. This lady was just so rude and took everything as a joke, now I want to cancel everything with vodacom and go with another service provider