Vodacom worse customer care ever

I pay my Vodacom account every month on the 30th or 1st via debit card at various outlets… my statement I receive via email round about the 8th of the month. My clear score now shows I’m in arrears and i immediately contacted Vodacom to enquire… their response is it’s up to date and to change the status I should call their IT dpt😡 I was also given a number for the legal team to assist and guess what when calling the number I get through to transinion 🙈

I then sent an email to their legal receiving a auto response with reference and guess what ??? To date no call or email back

I would like my status to be corrected by Vodacom as I never ever defaulted on payment and it now shows on Experian I’m in arrears which has now affected my scoring

Is there someone in your stupid company that can assist????