Vodacom & worlds worst service.

Vodacom & worlds worst service.

Email from Vodacom word for word. just blocked out my cellphone #. "Our records indicate that data bundles are being allocate to your data line- *********.Please advise if you require further assistance on this query? Regards,Vodacom Consumer Website Team"

And my reply to them. All of this on the 22 of Jan. Do you think I have gotten the promised assitance hell no didn't expect it either, Vodacom your track record sucks completely if I could I would have left to another cellphone provider already.

Vodacom is the worst of the worst if I could I would leave vodacom today. But vodacom is the only service provider in the Vredefort Dome. I say service provider with a smile because you don’t know how to spell service.

Let’s online data contact taken out last in May could be be activated because although you state anywhere within borders of South Africa Vodacom & your couriers could not deliver the data card because I’m on a farm in the Vredefort Dome, not so much as a sorry from Vodacom forget the fact that the mere application ****ed with my credit rating thank you Vodacom 100Gb anytime / 100gb night Owl forcing me to go with prepaid at R429 instead of R299 so immediately thanks to your incompetence it’s costing me R130 more per month.

I then when to buy a ZTE WiFi router from your Vodacom shop in the mooiriver mall in potchefstroom not one but two store on the day the new specials came out listed the router as out of stock and both tired to up sell me to an router. This router also came with a once 100gb anytime / 100gb night owl data. When I asked if I go buy the router at Edgar’s which had stock would they load the deal data for me I got a that’s no problem only to realize they meant sure buy the router from Edgar’s without data special and then come back to us to buy the data.

Then there is the lack of consistent cellphone & WiFi signal no wait no cell signal and spotty WiFi signal and off at least one weekend a month. When it’s off it’s Eskom or Telkom at fault as per your call center.

Don’t get me stated on your useless call center agents where did you find them in the gutter. And never a manager available to sort the issues.

Now to the 700mb @ R74 of 12months and 120gb @ R999 for 12months both are daylight *******. If you take into account I can buy 100gb anytime / 100gb night owl for R429 (won’t get started with the fact that that price has also gone up from R349 to R429 in a matter of months) I won’t pay of either of these deals because they are not what I thought I was buying.

In Aug2023 I bought a 12month data package for R999 and paid once off not monthly. It is plain stupid to think hey buy 120gb @ R999 per month if you can buy two 100gb anytime plus 100gb night owl for R429 which would be R858 still leaving me with R141 to spare.

And all of these complaints have been on hello Peter but it is convenient for vodacom to say we tired to get hold of you repeatedly but you don’t answer. How the the can i answer if you don’t have cellphone service in the Vredefort Dome. Don’t tell me there is service because I’m living without cellphone connection day to day with my wife & son in Cape Town try communicating with **** service from vodacom most times the voice signal is so bad we just give up making it so that day go by without this sad being able to talk to his 9 year old son thank you vodacom

And now vodacom is quick to send me

“Our records indicate that data bundles are being allocate to your data line- *********. Please advise if you require further assistance on this query?”

Probably because I cancelled all of my online payments on my Capitec cards so you can’t ***** more money from me.

So yes I think vodacom is the worst service provider ever (wait no you don’t provide a service at all to me currently) there is and I’m going out of my way to tell all of my friends and family of my experience with Vodacom. The sad part you are celebrating your 30th birthday and I have supported vodacom as a loyal client everyone of those years but rest assured as soon as my short term contract is finished in the Vredefort Dome & I can choose another cellphone provider I will be moving to MTN or CellC with no remorse at all.

Do I require any further assistance no vodacom can take their daylight ******* data packages and shove it where the sun doesn’t shine.

Thank you for your ****ty non-assistance in this regard. Sincerely ****ed Off Pieter Smith

LOL and I’m not expecting any sort of reply because vodacom doesn’t deal with complaints you just shove them under the rug. Trust me I know after four hello Peter complaints with no closure to my grievances what do ever.

That was my reply to there email, strange how you can send emails if you want to but when it comes to actually dealing with an unhappy ****ed off customer you do nothing.