NG
Nazir G

1 reviews | Active since Aug 2016

12 Jan 2022, 16:18

Vodacom World terrible customer service

Absolutely terrible customer service, i felt like i was dealing with a bunch of 2 year old kids!! pushing me from department to department for days, without ANYONE seeming to know how to assist me. Will probably get better assistance from a zoo, animals arent as *********** as this!!!

I have ordered Samsung Gear Icon X Buds on 18 September 2021, and have still not received. and when i call, they constantly transferring me to different departments, with no one competent enough to assist me. is this how you treat your customers?!?!

I have no money and no earphones, Vodacom have no idea whats happend to my order, im just suppose to accept it and forget!!! ***** that, i want my earphones which ive paid for

Hopefully Vodacom will assist me now, and i dont have to chase them for my earbuds. please call me to sort this out URGENTLY!!!

P.S. Ive been a loyal vodacom customer for years, and my payments have been on time. this is the 2nd time im receiving **** service from Vodacom, extremely unprofessional and makes me want to change my service provider

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2022, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NG
Nazir G's update07 Mar 2022, 15:05
Reviewer Update
After 2 months, still no happiness from Vodacom. No Samsung Gear Icon X Buds received, and no one seems to know what is happening at Vodacom.

Definitely the worst service ive ever received!

My advice from this matter, dont trust vodacom with your money!! Its been 7 months since Vodacoms taken my money, and i still dont know what is happening with my Samsung Gear Icon X Buds. SEVEN MONTHS!!!! DISGUSTING

Vodacom didnt even afford me the courtesy of calling me and checking if i received the earphones, and if i am happy. That speaks for itself

A very very unhappy vodacom customer