Vodacom World a disaster and total *******.

Went to Vodacom World today to book in a device for a warranty repair and redeem a voucher and had the worst experience to date with Vodacom. I got my queuing ticket at 15h11 and only got assistance at 17h02 after complaining at one of the assistants. The layout and set up is a disaster at Vodacom world and no one working there does not really know what is where and who wants what. Further more, on Wednesday I upgraded my contract and received a R500 voucher with my upgrade to be used on any accessories worth R500 as being explained by the very helpful lady who assisted me with my upgrade. As I explained to her that I will return on Friday as I am running out of time, due to very lo g waiting periods at Vodacom World, she said that is fine any one will be able to assist me. Well to my disappointment, I was told today that the voucher is only valid for an original Samsung cover and I'm not allowed to choose a cover valued at R500 or less. I need to purchase a cover of R1000 and they will give me R500 discount. Vodacom you and your so called "specials" is a ******* and you are bull****ting people into accepting deals. My shopping experience at vodacom world was a very bad and unpleasant experience and on today's experience I would not recommend anyone to shop there.