SP
SA P

1 reviews | Active since Nov 2014

25 Sept 2021, 11:34

Vodacom working on my nerves

Please read before you contact me. Iam really so tired of this. This is the second complaint about this issue I have. I stated on my first complaint that my wi fi was constantly causing me problems in which every month without a fail I need to buy data from my airtime due to the wi fi not always working. I mentioned a couple of days ago that my wi fi was not working and required that my airtime be refunded to me for this time. Instead I got a call from an agent who asked me a few questions than said he would change my settings on my wi fi. As a result it prompted me to put in my password and then prompted me to change my password. I did so and now today when having to enter my password it says password invalid. I never asked for my settings to be changed I asked for my airtime to be refunded!!! As a result I had to now purchase data again to lodge this complaint and have internet and now I can't get into my wi fi. Please have someone call me and reset my password or change it back to default settings. Number 2 I want all my airtime spent on data refunded to me. You guys should be able to see how much airtime was used on data this month and I required this refunded to me If you fail to address my complaint and provide assistance as stated on this complaint. I will defer the matter to the consumer tribunal to release me of my contractual obligations on the basis that Vodacom cannot meet their side of their commitments and secondly I will have a stop on your debit order and dare put me on ITC I have a copy of this complaint and proof that Vodacom could not meet their contractual obligations of providing me with a service I pay for at all times whether specifically stated or not I will argue that in exchange for a monthly fee Vodacom is liable to provide such a service to me at all times. Please refund all airtime spent on data this month and get someone to assist me with my password as soon as possible as now I can't use my wifi.

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2021, 19:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SP
SA P's update28 Sept 2021, 13:03
Reviewer Update
To whom it may concern.
I was contacted yesterday by a gentlemen to investigate the airtime I spent because of these wi fi issues and to send my details for a password reset. Please send the gentleman a reminder to contact me with feedback. I had to apply for an airtime advance today because I needed to call someone but did not have airtime.