Vodacom worker wiped the wrong phone

Item: Vodacom
Rating: 1
Author: Johan G

I called to block a phone that was lost on 28 May 2019. The lady asked me which phone it is and I said Huawei Y7. I never mentioned the word Samsung and I have never mentioned the number of my Samsung Tab. But when I got home I found that she wiped all my data and programmes from my Samsung tab. When I called in on 29 May 2019 and gave the reference number, the guy just laughed and said he can see the lady wiped my information on the Samsung and then unblocked it again.

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Replies (2)

Vodacom's replyOfficial

30 May 2019, 16:21

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply30 May 2019, 16:21

Official

Vodacom's replyOfficial

30 May 2019, 19:11

Dear Johan

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply30 May 2019, 19:11

Official