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AJ V
1 reviews | Active since Aug 2014
14 May 2024, 10:12
Vodacom work vpn only working on 3G mode
Took a Home Internet plan to use for work because I work from home. But I was unable to connect to my work vpn. Called call centre and I was told to change to 3G only connection mode, and it worked. So the only time I can connect to my work vpn is when I connect on 3G mode which slows down the connection to max of 10mbps. This hinders my productivity because I work with large amounts of data which means I have to wait for long for the data to download.
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Replies (3)
Vodacom's replyOfficial
14 May 2024, 11:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2024, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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AJ V's updateReviewer Update
20 May 2024, 10:52I was able to connect to my work vpn from 15 to 17 May, today i'm unable to connect again even with the 3G mode. Very frustrating. Have to use my phone as a hotspot now with my MTN data again where it works perfectly everytime.
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AJ V's update20 May 2024, 10:52
Reviewer Update
I was able to connect to my work vpn from 15 to 17 May, today i'm unable to connect again even with the 3G mode. Very frustrating. Have to use my phone as a hotspot now with my MTN data again where it works perfectly everytime.
AV
AJ V's updateReviewer Update
21 May 2024, 08:40today i'm able to connect again... so random
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AJ V's update21 May 2024, 08:40
Reviewer Update
today i'm able to connect again... so random