Vodacom Woodmead retail park

Vodacom Woodmead !!!! JOB number ***8 My home router just stopped working sent it in at Vodacom for repairs they declared it non fixable and would have to get a new however there were conditions to that which I was not pleased about cause there were about two months where I was not using the facility cause they had ny SIM card with and was advised that the SIM card is pretty useless cause I needed a home router for it to actually work .I have been waiting for a replacement router since February till today I have not received it . I was given 3 options to either wait for a replacement home router, top up the difference to get a new different one or they give me my money back so that I buy a new one , mind you I’m on contract and the router is still under warranty and there’s insurance on it . I’m currently using my partners router at the moment. Which is totally unacceptable. Till today I have not received any call from the Woodmead Vodacom manager with a solution. I hate Vodacom at this point. Went on X thinking I was going to get help but nothing .We are now in July and paying for service that I’m not using ..