Vodacom Woodmead doesn’t know what they are doing

I was called by Vodacom to do my upgrade on one of my business lines. I wasn’t in Johanneburg at the time so the agent that called me told me to go into any Vodacom store and they would be able to assist me. Last week I went into the Vodacom store in Woodmead retail park. A lady by the name of Karabo assisted me and she had no clue what she was doing and after sitting in the store for an hour she told me that the system was slow and she would process everything and call me once it was ready. I left the store and one week later I was still waiting for that call. Today I go back there to find out what is happening and Karabo doesn’t even know who I am so after jogging her memory she tells me that there is a different issue and she has to log a service request before she can help me and that it will be resolved in 1-4hrs so I leave again and call back 4 hrs later and ask to speak to her. She comes on the line, asks who I am and then hands the phone to her manager and doesn’t say nothing to either of us. I then have to explain the entire situation to this manger who then tells me my request will take 14days?? Like what a bunch of joke’s getting paid to do a job they don’t even know how to do and they get paid to do this. Now I’m going to be billed for a contact that’s already done that I initially wanted to cancel and was convinced by Vodacom that I shouldn’t.