Vodacom Woodlands Credit Note promissed from December 2018

So I had to resort back to Hellopeter again. Since I have posted the first time I only received a call from the manager from another Vodacom shop in Woodlands. She investigated and called back informing me that someone from Vodacom will phone me back. Well I am still waiting. I also went to the same store yesterday to Speak to Andre. Very reluctant to help and the best answer I got is “i don’t know”. On asking why he did not come back to me when i phoned, emailed and sms’ed him. I was told by him that he does not respond to threats. Here the WhatsApp i send to him

"HI daar. Ek kan nie verstaan hkm jy nie terug kom na ons toe nie, nadat jy ons boodskappe sien nie. En dis nie die eerste keer wat ek dit vra nie. Ek is hoog en laag belowe dat die krediet notas gedoen is. Vanoggend is bedrag van ons rekening af met geen krediet regstelling nie. Natuurlik sal daar n honderd verskonings wees. Wie anders sal dit vir my wel kan doen. Wie hoer op in Vodacom kan dit vir my doen, of moet ek self uitvind. Ek is self in retail bedryf en weet hoe werk diens en dat die klient eerste kom, duidelik nie by Woodlands Vodacom nie...Ek soek vandag daardie bewyse waar dit aangevra is en ook bewyse dat dit vandag terug betaal sal word."

Don’t see the threat here. The fact stands that he is not doing his work is clear and admitted by him that he did not follow up. He told me that he was waiting for the billing cycle to end that was on the 3 May. But this excuse I have been told now for 3 months. And that it takes time. Now I ask what happens when I don’t pay on time. Vodacom very quick to ask for there money but what if it come to them to pay back. Pay back for their ***** ups.

He told me “thinking about it” - his words, that the documentation was maybe not sufficient. But we submitted documents on 3 x occasions because it was lost by them. Also never telling us that this might be a problem.

The only conclusion i can come to his that he did not submit the 2x credit notes or that it was never processed as he showed me on the account that there is nothing loaded. And the fact that he did not follow up. Now I am told that he will call me daily with an updated. Telling what? That still does not solve my problem.

Also We got a response from Vodacom on Hellopeter. that a consultant will contact us. That I am still waiting for. Properly a automated response. Email ********** that stated they requested personal detail from us including bank detail…..will not respond to that!

What must I do, Does anyone seeing this have contact detail of someone at Vodacom that can resolve this.

We are talking about +/-R6200 that is a lot of money.

What must i do next?